RETURNS OF GENERAL MERCHANDISE
Stock items may be returned within 30 days of receipt for a refund less
shipping charges. Shipping charges are not refundable. No products will be
accepted for returns after 30 days of receipt. All returns subject to a minimum 15% restocking charge. Special order items and
installed products may not be returned. To return any product, you must
obtain a Return Goods Authorization(RGA) number from Republic. For an RGA
number, please call our customer service department at 1-800-696-3900. Returns
without an RGA number may be refused and/or subject to a 50% restocking charge.
Returns will be processed within 2-4 business days.
ACCEPTABLE PRODUCTS FOR RETURN
All products must be in their original packaging and in resellable condition.
The original packaging must contain all items and parts that originally came
with the item. Items returned with missing parts will be refused. Special
order items may not be returned. Installed items may not be returned unless
the product is defective.
Republic must be notified about defective products within 14 days of receipt.
Republic will be happy to replace any defective product with a new product
promptly. Defective products should be returned to Republic as soon as
possible. When we ship the new item to you, we will charge you for the item
if we haven't received the defective item back. You will be credited the price
of the item plus shipping charges associated with the replacement when the
defective item has been received and inspected by Republic. No claims for
labor will be accepted by Republic.
If a product has failed under the manufacturer warranty, please contact
Republic as soon as possible so we can inform the manufacturer. There are
different policies for each manufacturer that must be honored to replace the
product. Republic will inform you on what the manufacturer requests to honor
the warranty. Where applicable, Republic will replace any product that has
failed under the manufacturer warranty. The failed product must be shipped
back to Republic as soon as possible. Republic will charge and ship a
replacement to you. Once we receive the warrantied item, the item will be
shipped back to the manufacturer for inspection. Once Republic receives
credit from the manufacturer, we will then send you a credit for the price
of the replacement. Shipping charges will not be refunded. No claims for
labor will be accepted.
Damaged material and shipping discrepancies must be reported within 48 hours
of receipt. If you have received incorrect products, please notify Republic
within 48 hours and ship the wrong item(s) back to us. Upon receipt of the
incorrect item, Republic will ship the correct item and pay for the shipping
cost. After 48 hours, a 15% resocking fee will be applied and Republic will
not pay for any shipping cost. If you have ordered the wrong product, please
notify Republic within 48 hours of reciept. The customer will be responsible
for all shipping costs and are subject to a 15% restocking fee. Please refuse
delivery of any product that has obvious damage and notify Republic immediately.
You may cancel your order for any reason and receive a full refund provided
your order has not been shipped. Please contact Republic's customer service
department to be advised if your item(s) have been shipped. Once an item is
shipped, we can not cancel your order. The order can be returned and is
subject to a 15% restocking charge and shipping fees. Special order items may
not be canceled.
Republic will not be responsible for returns lost or damaged in transit. It
is the customer's responsability to pack the products in their original box
with sufficient packaging material.