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Shipping Policy
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Republic Plumbing Supply Co. works hard to make sure you have your product when you
need it. However, there are some events that may delay shipping of some items.
Below you will find an outline of our shipping policies.
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Order Processing & Shipping
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All orders are processed within 1 business day. However, there are some orders
that may be delayed. Shipping time relies on product availability and the type
of shipping carrier. Products shipped via UPS or Republic's delivery truck will
be shipped within 48 hours. Shipment by other carriers may be delayed up to 2 weeks.
Special order products rely on the manufacturer for availability. Republic has
multiple warehouses. Products on your order may be is stock in different warehouses.
Therefore, your order may come in multiple packages.
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Shipping Discrepancies
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Damaged material and shipping discrepancies must be reported within 48 hours of reciept. If you
have recieved incorrect products, please notify Republic within 48 hours and ship the wrong
item(s) back to us. Upon reciept of the incorrect item, Republic will ship the correct item and
pay for the shipping cost. After 48 hours, a 15% resocking fee will be applied and Republic will
not pay for any shipping cost. If you have ordered the wrong product, please notify Republic
within 48 hours of reciept. The customer will be responsible for all shipping costs and are
subject to a 15% restocking fee. Please refuse delivery of any product that has obvious damage and
notify Republic immediately. To report missing items, the customer must call or email the customer service
department within 48 hours of delivery.
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Shipments by Republic Truck
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In stock products being shipped by our truck will usually ship within 48 hours. All orders
shipped by our truck are TAILGATE DELIVERY ONLY. Please have sufficent help available
during delivery for heavy items. If no one is present during delivery, we will leave
your order at the address location provided by the customer. Republic will not be responsible
for your order if there is no one present at time of delivery.
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Order Status & Tracking
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Republic will provide email updates regarding your order status. A tracking number will be
provided, if applicable, once the order ships. Your order may contain multiple tracking
numbers if your order was shipped in multiple boxes from more than one warehouse. Order
and tracking status on orders being shpped by the manufacturer will be provided once we
recieve shipping status from the manufacturer.
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Expedited Orders
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To expidite an order, please call 1-800-696-3900 to inquire about product lead time and availability.
In stock items may be available to ship immediately. Special order items may be expidited from the
manufacturer if the product is available. There may be an additional fee to expidite an order.
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